Services available

G4S can provide you with measurable results while minimizing your financial losses and increasing your profits

Investigation Services

 

Surveillance

G4S utilizes highly trained employee investigators to secure courtroom-admissible, unbiased evidence using the most advanced technology for covert video surveillance.

• Workers’ Compensation Claims
• Bodily Injury Claims Disability
• Claims Slip & Fall Claims
• Litigation Support

Claims

G4S offers a full array of claim investigations, regardless of type, nature, complexity or exposure and is qualified to handle every facet of the investigation. G4S will work directly with you to develop specific investigation objectives to validate claims while reducing your risk. Our Investigators strive to confirm the validity of a claim and the circumstances surrounding causation and liability.

• General Liability
• Written / Recorded Statements
• Disability Field Interviews
• Workers’ Compensation
• Field Investigations
• Accident / Loss Scene Investigation
• Auto Liability & Bodily Injury Claims
• Auto Appraisals
• Liability Appraisals
• Property Losses / Appraisals
• Commercial / Heavy Equipment
• Marine Claims
• Alive & Well Checks
• AOE / COE
• Life & Health Claims
• Contestable Death Claims
• Travel Claims
• Litigation Support
• Subrogation

International Investigations

G4S handles Investigations on every major continent around the world. Our network of over 30 international partners with hundreds of Investigators consistently delivers high standards of excellence to our satisfied customers across all manners of an investigation.

• Claims Investigations 
• Surveillance
• Contestable Death Claims
• Beneficiary Claims
• DBA Claims (Worldwide)
• Life, Health, Travel & Medical
• Fire & Forensic Investigations
• Document Validation

Disability Investigations

Investigating disability claims can be a complex task which must be handled with empathy and respect. At G4S, we are ever mindful of the protocols needed when handling all claims, particularly those of a sensitive nature. The range of long-term disability, individual disability and income protection policies available today requires an intimate knowledge of policy conditions and definitions. At G4S, we provide that expertise.

• Surveillance
• Field Disability Interviews
• Database Investigations 
• Medical Investigations
• Waiver of Premium Investigations 
• Records Procurement
• Records Verification
• Long & Short Term Disability Field Investigations
• Fraud

Our elite investigators gather facts and evidence to analyze and evaluate information and recommend appropriate action. We determine if there is credible and provable evidence of fraud within the claim file, whether additional investigation is necessary and whether the additional investigation would produce the necessary documentation and evidence to sustain a criminal prosecution. Often times, restitution can result from a successful criminal prosecution.

Fire Origin & Cause

G4S’ licensed and bonded Investigators are the industry’s most highly trained and experienced at pinpointing where and how fires begin. G4S’ Investigators are court-experienced experts who possess the training and knowledge to handle your most sensitive assignments. All our Fire Investigators follow NFPA 921 fire guidelines.

• Fire & Explosions  
• Joint Investigations  
• Large Loss Investigations 
• Debris Sweeps
• Evidence Management 
• Litigation Support  
• File Review 
• Commercial / Residential / Auto

Database & Desktop Research

G4S’ access to factual information from nationwide databases coupled with public and private record providers gives us a distinct edge across all database investigation services. We take extreme care in obtaining sensitive, personal information and scour a wide variety of resources to develop an unbiased, detailed profile of the subject.

• Background Investigations
• Civil & Criminal Checks 
• Professional License Search 
• Business Search 
• Death Verification 
• Skip Tracing
• Individual Locate  
• Real Property / Asset Check  
• National Individual Profile Report  
• Motor Vehicle Registration  
• Social Security Number Verification  
• Marriage / Divorce Check 
• Police Report 
• Dunn & Bradstreet 
• Litigation Search

Medical & Pharmacy Checks

G4S conducts medical-related investigations* to determine if there has been any previously undisclosed medical treatment rendered to the claimant prior to the date of loss which may have a direct impact on the claim status.

• Pharmacy Canvass 
• Hospital Canvass
• Clinic Canvass 
• Specialty Clinic Canvass
• Chiropractic Canvass  
• X-Ray / MRI Canvass  P
• Physician Canvass 
• Dental Canvass
• Orthopedic Canvass 
• Neurological Canvass
• * A medical release may be required in certain instances to obtain information

Internet Investigations

SONAR is a web based investigation solution that uses fully trained and experienced internet investigators to meticulously examine your subject’s internet footprint through our “deep dive” web techniques. Our Investigators gather information not typically discovered through conventional investigation methods. SONAR’s ability to assemble significant online networking, social media, internet specific information and limited public record searches provides a cost savings solution, with greater knowledge of the subject’s interests and activities.

Medical Provider Investigations

Investigating Medical Provider fraud and abuse focuses on improper billing practices and procedures. We address current and future claim exposure with an emphasis on claim mitigation or denial. Misrepresentation of claims include:

• Billing for services never rendered
• Up–coding
• Performing unnecessary services
• Providing questionable treatment
• Unbundling

AOE / COE

In the early phases of a workers’ compensation claim, a thorough AOE / COE Investigation is crucial in determining the facts surrounding the claim before evidence is moved, removed or lost. G4S will document the claimant’s alleged reported injury as soon as the claim is issued, along with statements from any witnesses prior to their memories deteriorating or any coaching by third parties.

• Written or Recorded Claimant / Witness / Supervisor Statement
• Review of Prior and Current Employment Records
• Alternative Income Sources
• Video and Photographs
• Prior Medical History with proper releases
• Investigation into hidden or unreported part-time employment
• Underwriting

G4S will help identify exposure and risk before a policy is written through a series of assigned tasks that range from scene inspections, surveillance and database searches.  

 

Consulting & Compliance Services   

Anti-Fraud Plan Development

G4S will work closely with you to develop fraud plans for each state that requires filing and ensure all plans are submitted to the appropriate reporting agency.

Outsource SIU Programs

Whether you need an experienced SIU, additional staff to assist your internal team or in-depth assistance with the entire investigation, G4S will provide the most experienced special investigation leaders in the industry today. Our SIU services will help you create a proactive fraud mitigation program to lower claim costs and streamline claim processing.

Vendor Management Platform

From workers’ compensation to general liability, G4S assists clients in Integrate investigators from multiple sources, creating a customized vendor management program ensuring due diligence. And because we manage the entire process, all outcomes, reports and ROI are always accurate, consistent and credible.

Premium Audits

During a Premium Audit G4S will conduct a methodical examination of an insured's operations, records and books of account to determine the actual insurance exposure for the coverage provided and concluding with a precise report of the findings.

Corporate Governance

G4S will handle all elements of regulatory compliance and conduct on-site audits to ensure your personnel are correctly identifying red flag events and following your company’s anti-fraud plans while adhering to regulatory compliance regulations.