Lose the Stress, Keep Access Control Training Interactive
Bernard Scaglione, Director of Healthcare for G4S Secure Solutions, discusses access control training in Security magazine
In my last column I wrote about the “Human Factor” of access control and identification. I now recall several negative incidents that I experienced as a security director involving security staffs screening persons entering the lobbies of hospitals.
The first incident involved a female security officer who was spit upon while asking employees for their identification cards when entering the hospital. An employee who forgot his ID card lost control. He started yelling at the officer – accusing her of being incompetent and singling him out. When he was denied entry, he spit in her face and walked past to his workplace.
The second incident involved a visitor who was denied access because the employee he wished to visit could not be found. The furious individual pulled out his licensed firearm and brandished it at the officer and others in the lobby, threatening to harm the officer. This man and the employee he wished to visit were later identified, and the individual, the employee’s boyfriend, was arrested. The security officer who denied the gun-wielding boyfriend access requested not to be stationed at that post again.
Throughout my career, security staffs uniformly stated that the most stressful job was access control, rating it higher than restraining an extremely violent person. They cited the large number of employees’ and visitors’ lack of respect to the security officers and the policies of presenting identification as the main stressor.
Read the full story on Security magazine: Lose the Stress, Keep Access Control Training Interactive
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